Delete your Neon Swarm account

Delete in the game

1. Open Neon Swarm.
2. Go to Settings > ACCOUNT.
3. Tap DELETE ACCOUNT and confirm.

Your account is deleted at once. You do not need to leave your clan first.

Delete by email

No longer have the game? Email [email protected] with the subject “Neon Swarm data deletion”. Include your call sign and friend code (SOCIAL > FRIENDS in the game), or the Google account email you signed in with. We delete the same data within 30 days and confirm by email. By this route we cannot clear the account key in your Play Games saved games, and the data on your phone stays until you delete it.

What is deleted

• Your sign-in (Firebase account and its link to your Google account)
• Your cloud save
• Your ranking and league rows
• Your friend code, friends, friend requests and gifts (also ones you sent)
• Your clan membership (you leave automatically; if you were leader, the next member becomes leader; an empty clan is removed) and your clan war rows
• Your premium currency balance, anti-cheat flags and rewarded ad records
• The game progress on that phone, and the account key in your Play Games saved games

What is kept

• Purchase records: 12 months after each purchase, for refunds, chargebacks and fraud prevention. After that only a minimal record without your player ID is kept, which only stops the same purchase being given twice.
• Name reports made by you or about you: at most 12 months.
• Server technical logs, which can include your player ID: 30 days.
• Refunded orders we cannot match to a purchase: the Play order ID and refund time, without a player ID, for the legally required period, at most 10 years.
• Database backups: deleted data can remain in a backup until it expires, at most 7 days.
• A short-lived marker with your player ID, to track that the deletion finished: deleted about a day after the deletion is done.

More details: Neon Swarm Privacy Policy